Shipping Policy for Phoenix Racing Gear
At Phoenix Racing Gear, we are committed to delivering your custom motorbike garments promptly and efficiently, no matter where you are in the world. Please review our shipping policy for details on how we handle orders and deliveries.
1. General Shipping Information
a. Worldwide Shipping:
We ship our products globally. Shipping rates, delivery times, and available shipping methods vary by location.
b. Processing Time:
- Orders are processed within 3-5 business days after confirmation and payment.
- Custom-made items may take additional time depending on the complexity of the design. We will notify you of the estimated production and shipping timeframe upon order confirmation.
c. Business Hours:
Orders are processed and shipped during business hours:
Monday to Saturday, 9:00 AM to 6:00 PM (PKT)
Orders placed outside these hours will be processed on the next business day.
2. Shipping Rates and Methods
Shipping rates depend on your location, the size and weight of the package, and the chosen shipping method. Rates and options will be displayed at checkout.
Standard Shipping:
- Delivery time: 7-14 business days (depending on destination).
- Tracking information will be provided.
Express Shipping:
- Delivery time: 3-7 business days (depending on destination).
- Additional charges apply for express services.
3. Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can monitor the status of your shipment through the carrier’s tracking system. Please allow up to 48 hours for the tracking information to be updated.
4. Customs, Duties, and Taxes
a. International Orders:
- Customs, import duties, or taxes may apply to international shipments. These charges are the buyer’s responsibility.
- Phoenix Racing Gear is not responsible for delays caused by customs clearance.
b. Documentation:
We provide accurate and required documentation for international shipments to minimize delays.
5. Delivery Issues
a. Incorrect Address:
Ensure your shipping address is accurate at checkout. We are not responsible for items delivered to an incorrect or incomplete address provided by the customer.
b. Lost or Damaged Items:
- If your order is lost or damaged during transit, please contact us immediately at [email protected] or +92-309-1748120.
- Claims must be filed within 7 business days of receiving the damaged item or the estimated delivery date for lost items.
c. Undeliverable Packages:
If a package is returned to us due to being undeliverable (e.g., incorrect address, failure to collect), the customer will be responsible for additional shipping fees to re-send the package.
6. Returns and Exchanges
For details on how to return or exchange an item, please refer to our Return and Exchange Policy.
7. Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out:
Phone: +92-309-1748120
Email: [email protected]
Address: Ugoki Adda, Near Eiman Marriage Hall, Sialkot 51310, Punjab, Pakistan