Returns & Exchanges
Returns & Exchanges Policy
At Phoenix Racing Gear, we strive to provide high-quality custom motorbike garments and ensure customer satisfaction. Please read our policy below for returns and exchanges.
1. Eligibility for Returns & Exchanges
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, and in their original condition, including tags and packaging.
- Custom-made or personalized products are non-refundable unless there is a manufacturing defect.
2. Return Process
- Contact us at [email protected] or call us at +92-309-1748120 to initiate a return.
- Provide your order number and a brief explanation of the issue.
- Once approved, you will receive return instructions.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Exchange Process
- Exchanges are subject to availability.
- Follow the same process as returns, mentioning that you’d like an exchange.
- If the desired item is unavailable, a store credit or refund will be offered.
4. Refunds
- Refunds will be issued once the returned item has been inspected and approved.
- Refunds will be processed to the original payment method.
- Please allow 7-10 business days for the refund to reflect in your account.
5. Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the issue.
- We will offer a replacement or full refund for damaged or defective products.
6. Non-Returnable Items
- Gift cards
- Sale or discounted items
- Custom-made garments
Contact Us
If you have any questions about our Returns & Exchanges Policy, feel free to reach us at:
Email: [email protected]
Phone: +92-309-1748120
Address: Ugoki Adda Near Eiman Marriage Hall, Sialkot 51310, Punjab, Pakistan